Got Questions? We Have Answers
Everything you need to know about staying with Lunara Management, from reservation policies to property amenities, is answered right here to help you plan a smooth trip.
1. What are the standard check-in and check-out timings?
Check-in generally begins around early afternoon, and check-out is usually scheduled for late morning. Exact timings depend on our property policies.
2. Does the hotel offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available for guests in rooms and common areas.
3. Is parking available at the hotel?
Yes, on-site parking is available. Charges and space availability may vary based on our property policy.
4. What amenities are available at the property?
Common amenities include Wi-Fi, air-conditioned rooms, hot water, parking, 24/7 front desk, housekeeping, CCTV security, and room service.
5. Is breakfast included with the booking?
Breakfast availability depends on the selected booking plan. Some plans include breakfast, while others offer it as an add-on.
6. Do you provide airport pickup or drop service?
Airport pickup and drop services are available on request. Additional charges may apply based on distance and transport type.
7. Are the rooms family-friendly and suitable for couples?
Yes, rooms are designed to accommodate families, couples, solo travelers, and business guests comfortably.
8. What types of rooms are available at the hotel?
Room options generally include Standard Rooms, Deluxe Rooms, Premium Rooms, Family Rooms, and Suites, depending on the property.
9. Is early check-in or late check-out allowed?
Early check-in and late check-out are subject to room availability. Additional charges may apply.
10. What is the hotel's cancellation policy?
Cancellation policies vary based on the room type, booking date, and rate plan. Guests are advised to review the policy during booking.
11. Are pets allowed in the hotel?
Pet allowance depends on the our property’s pet policy.
12. What payment methods are accepted at the hotel?
Accepted payment methods typically include credit cards, debit cards, net banking, and cash. Digital wallet options may also be available.
13. Are there restaurants or shops near the hotel?
Yes, the surroundings usually include restaurants, markets, tourist attractions, and public transport options for guest convenience.
14. Is the property safe for guests?
The property maintains guest safety with CCTV surveillance, trained staff, secure access, and standard safety protocols.
15. Do you offer corporate or group booking options?
Yes, group bookings and corporate stay arrangements are available. Special pricing may be offered based on requirements.